“From clerks to cabinet secretaries to the Governor, we all have a role in making government work better for the citizens of Pennsylvania.” – Governor Tom Wolf


The Governor’s Office of Transformation, Innovation, Management and Efficiency (GO-TIME) is working to modernize government operations in order to reduce costs and deliver better and faster services.

GO-TIME works with agencies, boards and commissions to identify opportunities to share resources, collaborate and partner with external entities to bring new ideas and best practices into state government. GO-TIME also engages employees in transformation through continuous process improvement and programs that seek out their ideas and suggestions.


Governor Wolf has made improving government efficiency a top priority, and has tasked his leadership team with reviewing their agencies’ operations and pursuing transformational projects. Each agency has designated a transformation leader to serve as the point person for agency activities.

All projects must meet one of the Governor’s GO-TIME goals:

  • Improve service to commonwealth customers
  • Increase efficiency or reduce processing times for government activities
  • Generate cost savings or new revenue from collections, fees or recoveries
  • Engage citizens
  • Improve employee involvement in transformational activities
  • Increase collaboration between agencies


GO-TIME has identified hundreds of projects with cost savings and other benefits. These savings are being reinvested into programs and used to absorb rising costs in other areas of the budget so we can continue to deliver high quality services to our citizens.

View detailed project information:

GO-TIME Savings by Agency for FY 16/17

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GO-TIME is also working with state agencies to pursue continuous process improvement using “Lean” practices. Both private and public sector organizations have used Lean to address backlogs, improve workflow, increase quality, empower employees and better meet the needs of the their customers. Through LeanPA, GO-TIME is working to achieve the same kinds of results for the commonwealth and taxpayers.

Fifteen agencies are participating in the lean program, which teaches employees at every level to become problem-solvers. Employees completed 126 lean projects during the first year of operations. This video shows how one team of employees used Lean tools to help them work more efficiently.


GO-TIME has developed a standard methodology for calculating cost savings and implemented a project management tool to track agency cost savings estimates and monitor the progress of initiatives on a quarterly basis, ensuring that cost savings are accurately captured and savings goals are achieved.

Cost savings are categorized as:

  • Direct dollar savings – one time reductions or ongoing savings
  • Productivity savings – an estimate of change between current and future processes
  • Cost avoidance – a reduction in planned or budgeted expenditures resulting from an agency initiative or action
  • Increased revenues – may include new revenue from penalties, fines or fees, or improved cost recoveries

Actual or estimated expenses are subtracted from savings to determine net project savings. Savings within each year are prorated based on the date of project implementation, with project costs taken in full in the year in which they are incurred.


Sharon Ward, Director