GO-TIME: Department of Human Services Announces Upcoming Upgrades to Mobile App

March 24, 2017

Harrisburg, PA – Governor Wolf’s Office of Transformation, Innovation, Management and Efficiency (GO-TIME) joined the Department of Human Services (DHS) and Just Harvest to discuss the success to-date of the myCOMPASS PA mobile app and future upgrades to provide additional features.

“Since the mobile app’s launch in December, the department has seen positive impacts in the way clients access and monitor their benefits,” said DHS Secretary Ted Dallas. “We are committed to improving customer service and helping Pennsylvanians access critical services through multiple interfaces. The myCOMPASS PA app allows clients to proactively manage their benefits from the convenience of their own homes.”

The myCOMPASS PA second release is set to launch in August of 2017. Key features will include:

  • Users will be able to report changes to household information such as wage changes, new job, pregnancy, etc. on the case;
  • individuals can start and complete the SAR process; and
  • the application will provide the ability to view notices.

Once fully implemented, myCOMPASS PA is estimated to save an average of $3.2 million per year by reducing mail processing time, manual information entry, call center volume, postage, and printing.

“Mobile access is a fantastic improvement in customer service for people receiving public benefits,” said Just Harvest Executive Director Ken Regal.

Currently, myCOMPASS PA allows individuals to photograph and upload key documentation to their account, view processing status of applications, and update case-related information.

In the three months since its launch, 37,120 users have downloaded the app, reviewed the status of their benefits 177,299 times, and 21,946 documents have been uploaded.

“Because myCOMPASS allows DHS customers to upload documents from their mobile devices, we’re reducing the number of trips into the county assistance office,” said Dallas  “Fewer trips into the office mean less time off work and less transportation costs and challenges. From a CAO employee perspective, it enables our staff to spend less time on paperwork and more time with our clients.”

The mobile application is now available for download on the Apple and Google Play app stores for use on iPhones and Android smartphones. Prior to utilizing app functions, individuals must apply for benefits through DHS’ COMPASS website or by visiting their local county assistance office.

For more information on myCOMPASS PA, click here.

“The myCOMPASS app demonstrates how we can use technology to meet increasing demand for services, improve customer satisfaction and make our workforce more efficient,” said Sharon Ward, Director of GO-TIME. “It is a success for DHS clients, case workers and taxpayers.”

GO-TIME leverages inter-agency coordination and collaboration to maximize efficiency, modernize state government operations, and provide the highest quality services. State agencies saved over $156 million in FY 15-16 and Governor Wolf challenged GO-TIME to build upon this success by achieving $500 million in savings by 2020.

To learn more about GO-TIME, visit https://www.governor.pa.gov/go-time/.

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