GO-TIME: Human Relations Commission Offers Online Employment Discrimination Filing

August 23, 2016

Harrisburg, PA – The Governor’s Office of Transformation, Innovation, Management and Efficiency (GO-TIME) announced that the Pennsylvania Human Relations Commission (PHRC) has launched an online option for filing an employment discrimination complaint. It is estimated that the online complaint form will save the PHRC approximate $109,458 over a five-year period.

The online complaint form enables individuals to have access to an employment discrimination questionnaire, providing increased convenience and accuracy. The PHRC worked closely with the Office of Administration’s Office of Information Technology to design this new feature.

“This is the first step towards doing business online, and we hope to add other types of discrimination questionnaires in the future,” said Executive Director JoAnn Edwards. “Many individuals seeking PHRC services find it convenient to file their questionnaire online, and it is automatically entered into our computer tracking system. That is an efficient feature.”

The protection of private information is paramount to the commission, so individuals who file a complaint online must first register with Keystone ID, the Commonwealth’s online registration process. Once the questionnaire is complete, the information is immediately directed to the PHRC data tracking system and assigned a case number for review and action at the regional level.  The PHRC plans to extend the use of this feature to other questionnaires (housing, public accommodation and education).

“Online services are cost effective and efficient for state agencies, as well as being more accessible and convenient to citizens,” said Secretary of Administration Sharon Minnich. “By making it easier for individuals to report discrimination, the Commission is helping to ensure that all Pennsylvanians are treated fairly.”

The PHRC is the state agency that is charged with upholding Pennsylvania’s anti-discrimination laws and promoting equal opportunity for all Commonwealth residents. The PHRC has regional offices in Harrisburg, Philadelphia and Pittsburgh.

To find out more about the online employment discrimination questionnaire, visit www.phrc.pa.gov

The Governor’s Office of Transformation, Innovation, Management and Efficiency (GO-TIME) is working to modernize government operations in order to reduce costs and improve services. GO-TIME works with agencies, boards and commissions to identify opportunities to share resources, collaborate and engage employees in transformation.

To learn more about GO-TIME, visit www.governor.pa.gov/go-time.

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