That Works: Updating Our Pilot (and Joining Social Media!)

By: Kate Landis, Digital Strategist

June 06, 2017 That Works is a series of blog posts dedicated to Pennsylvania digital initiatives. In this post, we’re talking about pilot updates and the launch of the official Pennsylvania government social media accounts.

Here at the Commonwealth of Pennsylvania, we’re dedicated to building a Government That Works — and that includes developing new ways to serve you better digitally. Last June, we launched a new “pilot” site to test out improvements to accessing government services and information online.

We asked you to help us with this pilot by giving us feedback on our new look. We’ve read through thousands of responses, and today we’re announcing several big changes we’ve made to, thanks to your feedback.

Translation Feature

“It would be way more useful to more people if you could add a translation option for non-English speakers.”

You asked for to be accessible to non-English speakers. We’re proud of Pennsylvania’s diversity and we want to make it easier for all Pennsylvanians to access government services online. Now with the help of Google Translate, users can translate the entire website into over 100 languages.

Screenshot of translation feature

Agency Directory

“The main page should provide a simple way to get to every agency’s MAIN website.”

You asked for an easier way to connect with Pennsylvania’s state agencies online. Now, you can find the social media, website, contact information, and news releases for each Pennsylvania agency right on the homepage.

Screenshot of agency directory

Want to connect with one of Pennsylvania’s commissions, boards, or other entities online? You can find the social media, website, contact information, and news hubs for official state entities on the Media page, organized by related areas.

Screenshot of social media table

Connecting on Social Media

In case you haven’t heard, we’re on social media! Last month, we launched the official Pennsylvania government Facebook and Twitter accounts.

Graphic for social media accounts

Our mission with these accounts is to make government work better for Pennsylvanians by serving as a hub for information and services from Pennsylvania’s state agencies and celebrate the stories that make us #PAproud.

We’re continuing to test better ways to connect Pennsylvanians with government service online.

Have any suggestions for how we can improve Check out the pilot site and take the feedback survey — your suggestion might just appear in the next pilot update!


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