Harrisburg, PA – Governor Wolf announced today that three technology initiatives undertaken as part of GO-TIME have been selected as finalists by the National Association of State Chief Information Officers (NASCIO) for its 2017 recognition awards.
The initiatives by the Office of Administration, Department of Environmental Protection and Department of Human Services were among 32 finalists selected from over 100 nominations. Winners in 11 categories will be announced at NASCIO’s annual conference this fall.
“The three GO-TIME projects being recognized by NASCIO demonstrate how we are improving service to the public, making our workforce more productive and modernizing our technology,” said Wolf. “They also show how agencies are increasingly working together to solve common challenges. For example, PennDOT assisted DEP with its mobile inspections app and the security solution deployed by OA is built upon efforts begun by DHS.”
NASCIO presents the Outstanding Achievement in the Field of Information Technology awards to states that have implemented exceptional programs that have made an important contribution to the operation of state government. This is the 29th year for the awards program.
The three Pennsylvania finalists are:
Office of Administration – Risk-Based Multi-Factor Authentication
Risk-based multi-factor authentication (RBMFA) provides added security for commonwealth IT systems and cloud-based services by requiring employees to provide additional information, beyond their standard user names and passwords, when attempting to log in from a mobile device or work location outside the office. This reduces the potential for unauthorized access using lost or stolen credentials or devices.
The RBFMA system looks at factors such as the type of data or system to be accessed, location of the user, whether the device is registered with the commonwealth and number of access attempts in a given period. Users may be asked to enter a PIN number or answer questions they created in advance.
By implementing a service that can be used by all agencies, OA is helping to reduce costs and support greater adoption of cloud services and other technologies that can improve operations and increase efficiency. OA plans to extend RBMFA to online services used by the public.
Department of Environmental Protection – Mobile App for Oil and Gas Site Inspections
The department developed an iPad app that enables DEP staff to conduct electronic inspections of surface activities at oil and gas sites. Previously, staff completed paper forms and then entered information into a database.
Surface inspections include erosion and sedimentation, waterways encroachment, waste management, and spill cleanup.
The app makes the inspection process more accurate and efficient, thanks to improved data quality, easier photo documentation, elimination of duplicate entry, electronic supervisor approval, and other features. In addition, the number of oil and gas field inspections that DEP staff can perform yearly is increasing.
Electronic inspections also mean citizens can see surface inspection results sooner, since results enter the database and are posted on the O&G Oil and Gas mapping web site within days, rather than weeks.
DEP is developing a similar app for its 32 oil and gas sub-surface activities inspectors. The app will be configured for other DEP programs as well, with the goal of equipping 350 inspectors by 2020, allowing the department to realize an estimated $3.6 million in productivity savings once implemented.
Department of Human Services – myCOMPASS PA Mobile App
The myCOMPASS PA mobile app provides citizens who have applied for or receive assistance benefits with convenient and secure access to information and services. Users can view details on their benefits, view the status of their applications, update contact information and upload photos of documents directly to their case files.
The app has improved customer service and reduced processing times for the department. Benefits include a reduced need for users to utilize a call center or travel to a county assistance office and reduced print and mail costs. Once fully implemented, the myCOMPASS PA app is estimated to save an average of $3.2 million per year.
The app can be downloaded from the Apple and Google Play app stores for use on iPhones and Android smartphones. Since its launch, 76,448 users have downloaded the app, which has 418,480 benefit status views and 63,953 uploaded documents, and the app has received a 4.8 -star rating on Apple. For an informational video on the myCOMPASS app please click here. For more information on myCOMPASS PA, click here.
All three projects were undertaken in support of the Governor’s Office of Transformation, Innovation, Management and Efficiency (GO-TIME), which works with state entities to modernize government operations to reduce costs and improve services. State agencies saved over $156 million during the 2015-16 fiscal year and Governor Wolf challenged GO-TIME to build upon this success by achieving $500 million in savings by 2020. To learn more about GO-TIME, visit www.governor.pa.gov/go-time.
To learn more about the NASCIO awards and view all of the finalists, visit www.nascio.org.